Complaints and Claims
Step 1. If you are unsatisfied with the service DIY China Tours has provided, please contact your travel advisor immediately. We can often deal with problem while the tour is in progress if we are aware that you are unsatisfied. A happy customer is our best advertisement.
Step 2. DIY China Tours realizes that occasionally things go wrong and we have system in place to deal with complaints. In the event of a complaint or claim for compensation, inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. DIY China Tours will not be liable for any claims made later than 15 days after the completion of your tour.
Step 3. In the unlikely event that a customer is unhappy with the way that we have dealt with a compliant, a written or verbal complaint can be made to China National Tourism Administration within 90 days. The contact information for China National Tourism Administration are as follows:
Add: 9A
Tel:(0086-10), 65201114
Fax: (0086-10) 65122096
Website: http://www.cnta.com/lyen/index.asp
- Updated: 2007-12-28 3:24:00
